Case · · 2025
The brief
Smile Lab put the front desk on autopilot.
Six dental clinics across Lviv. Inbound: 70% repeat-FAQ (“do you do invisalign”, “is X procedure covered”, “what time is my appointment”). Front-desk staff exhausted by mid-afternoon — and patients still hung up because the line was busy.
We built a FAQ + Booking agent on WhatsApp + voice. Trained on three years of clinic scripts. The line stopped being busy. The front desk got their afternoons back.
What we built
3 steps. Live in Day 11–14.
Day 1–3
Audit
Listened to 200 calls. Wrote the script tree.
Day 4–10
Build
Voice agent with appointment lookup against YClients.
Day 11–14
Live
Six clinics, one agent. Daily QA on a sample of 50 calls.
Customer quote
“FAQ load on the front desk dropped overnight. Six clinics, one agent.”
Dr. Olena V. · Founder