Grow2.ai builds per-unit concierge agents for short-term rental operators. Typical outcome: Booking.com average lifts from ~4.3 to ~4.78, median first reply drops to under one minute 24/7, and repeat-booking rate climbs 30-40%. Hostaway-native, Booking.com / Airbnb messaging APIs.
Short-term rental guests do not respect business hours. They check in at 22:30, lose the lockbox code at 02:14, and ask where the closest pharmacy is. The operations team is the bottleneck, not the apartment. Grow2.ai builds the agent that answers in the guest's arrival language with per-unit knowledge — not generic chain-hotel boilerplate.
Best fit: a 30-200 unit operator on Hostaway / Guesty / similar PMS, listing on Booking.com and Airbnb, communication scores under 4.5, ops team of 2-5 people drowning in messages outside business hours.
Per-unit knowledge wiki, five languages, post-checkout review request. Auto-dispatches cleaners / maintenance.
▸ Module catalogue — for the full scope, metrics and pricing of M-03 Concierge.
Workflows on Temporal: lockbox rotation, cleaning sequencing, late check-in escalation. Replayable, exportable.
▸ Module catalogue — for the full scope, metrics and pricing of M-06 Ops orchestrator.
4.30 → 4.78 Booking.com average, 42-sec median first reply, +38% repeat-booking rate, 19 ops hours/week saved.
HostawayBooking.com / Airbnb messaging APIsWhatsApp Cloud APITwilioOn something else? Grow2.ai builds the integration during the 14-day pilot — that's part of the engagement, not extra.
PL, UA, EN, DE, IT cover ~96% of typical CEE-region guests. Adding a sixth or seventh language is a Day 5–6 workshop, not a code change — Grow2.ai's tone editor co-writes the per-language profile with your ops lead.
Each unit gets a structured wiki entry seeded from your Hostaway fields (lockbox rotation, WiFi, quiet hours, parking). Then the ops team adds 84-or-so unit quirks during a 1-day annotation pass: broken kettle, tricky bathroom door, the bakery downstairs, the night pharmacy. The agent retrieves per-unit on every reply.
Configurable per category. By default Grow2.ai's setup auto-dispatches maintenance for non-emergency reports (broken kettle, dim bulb, slow wifi) directly to the cleaner / handyman; emergency categories (gas, water leak, security) always escalate to a named ops human.
On Day 2 after check-out the concierge sends a personalised request that references one specific moment from the stay — not a generic "please review us". This is the largest single contributor to the communication-score lift.
A 30-minute call to scope the workflow and the contractual KPI for short-term rentals & hospitality. Grow2.ai will tell you on the call whether your number is achievable in 14 days — or not.