Vendor updates should reach the clients.
The platform vendor keeps publishing updates and how-tos, but they never reach the clients: wrong channel, wrong language. Tracking and retelling them by hand is the work that always gets postponed.
We built a content pipeline that watches the vendor's site for new material, picks what is relevant to the clients, prepares a translation into their language and publishes to a private client channel they actually read. A human controls the release at two approval points, and nothing goes out without sign-off.
Before, updates got lost on the vendor's site, monitoring and retelling were manual and therefore postponed, and uncontrolled auto-posting was a risk nobody wanted. Now the pipeline does the monitoring and the drafting itself, and the two human gates keep the channel trustworthy: zero posts without a person's approval.
What was in the way
- ✗Vendor updates never reached the clients — wrong channel, wrong language
- ✗Tracking the news by hand is the work that always gets postponed
- ✗There was no one to retell the updates to clients
An update’s path to the client.
Principles.
A human in the loop
The pipeline prepares, a human decides: two approval points before publication.
No reminders needed
New material is spotted without manual checks.
Any source
The same scheme repeats for another vendor or another client channel.