The same questions — for 42 days straight.
Participants in a 42-day program kept asking about the day, phase and dosing — answers had to be context-aware, multilingual and compliant.
A RAG bot grounded in the program methodology answers by day/phase, with compliance guardrails and escalation to a human coach — across web, Telegram and WhatsApp.
What was in the way
- ✗Participants asked the same things daily: which day, which phase, what to take
- ✗Answers had to stay within the methodology — no improvisation
- ✗Coaches spent time on routine questions instead of coaching
What the system does
Methodology-grounded answers
RAG over the program base — the bot answers only within approved materials.
Day and phase context
Knows which day of the program the participant is on and answers for that exact stage.
Guardrails and escalation
Sensitive questions are not improvised — the conversation goes to a live coach.
Multilingual
Answers in the participant's language on web, Telegram and WhatsApp.
How we roll it out.
Requests and access analysis
We study historical requests, verify CRM and API access, and score the automation potential.
A slice of real traffic
The agent runs on part of the live requests with weekly syncs — real dialogues, not a demo.
Metrics and scale-up
We evaluate volume, response speed and escalation share — then expand the agent to full traffic.