Requests/hr at peak
100–500
Over the catalog
RAG
Integration
ERP
Challenge
Consultants drowned at peak.
A large online store: consultants overloaded with routine product selection and customer education — peaks reach 100–500 requests an hour.
A Telegram-widget recommendation agent with RAG over the catalog, integrated with the client's ERP and deployed on their own servers.
What's inside
Capabilities, integrations and approach.
Capabilities
RAG over the catalog
Product selection and explanation grounded in the real catalog, not generic answers.
Integrations & stack
Telegram widget + ERP
A widget embedded in the store, data from the ERP, deployed on the client's servers.
Approach
Holds the peaks
The agent absorbs routine requests during peak hours, freeing up consultants.