Reception, after hours.
A dental network: after-hours booking and repetitive questions about prices and schedule tied up reception staff.
We built a 24/7 messenger assistant for booking, FAQ and reminders, working in Telegram, Viber and Instagram and integrated with the clinics' calendar and records. The patient picks a time in the dialogue and the assistant checks it against the clinic's schedule; routine questions about prices and hours are answered right away, without a queue at reception.
Visit reminders go out automatically in the patient's messenger. Before, night requests waited until morning, reception was stuck on the same questions, and reminders were sent by hand; now booking works around the clock and reception handles the patients in front of it. This one is a working demo built for the dental vertical.
What was in the way
- ✗After-hours booking requests waited until morning
- ✗Reception answered the same questions about prices and schedule
- ✗Patient reminders were sent by hand
What the system does
Appointment booking
The patient picks a time in the dialogue — the assistant checks the clinic's calendar.
Prices and schedule
Routine questions are answered right away, no queue at reception.
Reminders
Automatic visit reminders in the patient's messenger.
How we roll it out.
Requests and access analysis
We study historical requests, verify CRM and API access, and score the automation potential.
A slice of real traffic
The agent runs on part of the live requests with weekly syncs — real dialogues, not a demo.
Metrics and scale-up
We evaluate volume, response speed and escalation share — then expand the agent to full traffic.