Booking & FAQ
24/7
Channels
4
The project in facts
FormatBooking assistant
ChannelsTelegram · Viber · Instagram
Calendarintegrated with the clinics' schedule
Modearound the clock
Challenge
Reception, after hours.
A dental network: after-hours booking and repetitive questions about prices and schedule tied up reception staff.
A 24/7 messenger assistant for booking, FAQ and reminders, integrated with the clinic's calendar and records. A working demo.
Context
What was in the way
- ✗After-hours booking requests waited until morning
- ✗Reception answered the same questions about prices and schedule
- ✗Patient reminders were sent by hand
Capabilities
What the system does
01
Appointment booking
The patient picks a time in the dialogue — the assistant checks the clinic's calendar.
02
Prices and schedule
Routine questions are answered right away, no queue at reception.
03
Reminders
Automatic visit reminders in the patient's messenger.
What's inside
How we roll it out.
Discovery
Requests and access analysis
We study historical requests, verify CRM and API access, and score the automation potential.
Pilot
A slice of real traffic
The agent runs on part of the live requests with weekly syncs — real dialogues, not a demo.
Launch
Metrics and scale-up
We evaluate volume, response speed and escalation share — then expand the agent to full traffic.
Results
Before → after
Before
After
Night requests waited until morning
Booking works around the clock
Reception stuck on routine questions
Prices and schedule handled by the assistant
Reminders sent by hand
Sent automatically