Dealers
500+
Coverage
24/7
Payback
2–3 mo
Challenge
Two managers for 500 dealers.
A window-profile manufacturer: two managers couldn't keep up with requests from 500+ dealers — reconciliations, order status, documents, claims — around the clock.
A 24/7 Telegram assistant covers the five main request types: it reads from 1C (read-only SQL), writes to Bitrix24 and generates documents.
What's inside
Capabilities, integrations and approach.
Capabilities
5 request types
Reconciliations, order status, documents and claims — in natural language.
Integrations & stack
1C + Bitrix24
Reads from 1C via read-only SQL, writes to Bitrix24, generates documents.
Approach
Around the clock
Dealers get answers outside working hours — with no extra headcount.
The full economics of this case — $2.7K in, ~$14K net effect in year one, a before/after table and a security FAQ.