Routine handled
~70%
Channels
3
Languages
DE · UA
Challenge
The same questions — across three messengers.
A license-plate manufacturer was manually answering repetitive questions about price, availability and delivery across Instagram, Viber and Telegram — with German-speaking clients in the mix.
We launched a multilingual sales agent across the three messengers, integrated with the CRM, that autonomously closes about 70% of routine inquiries and hands off the complex ones to a human.
What's inside
Capabilities, integrations and approach.
Capabilities
Intent detection
Price, availability, delivery — the agent drives the dialogue to an order.
Integrations & stack
3 messengers + CRM
Instagram, Viber and Telegram in one flow, synced to the CRM.
Approach
Human handoff
Routine stays on the agent; edge cases go straight to a human.