Is the 14-day pilot really fixed-price?

€18,000, paid 50% on Day 0 and 50% on Day 14. No discovery phase, no add-ons. The full Day-by-Day plan is in the contract before you sign. We have run thirty-one pilots on this rate since 2023.

How is the ongoing fee calculated?

Three tiers based on team size, number of modules live, and review cadence. The fee is fixed per month — not a revenue share, not metered tokens. Token cost (Anthropic / OpenAI) is included up to a fair-use cap; we publish actual usage on the monthly invoice.

What if you miss the contract KPI?

You do not pay the ongoing fee. We have missed it three times in thirty-one pilots: one we refunded in full in 2023; the other two we worked off-the-clock until the number landed. The pilot fee is non-refundable only if you cancel mid-pilot for reasons unrelated to performance (e.g., business pivot).

Are there hidden costs — infrastructure, third-party APIs?

Twilio (SMS / WhatsApp / voice), Anthropic / OpenAI tokens, vector DB hosting, PMS / CRM API fees — these are pass-through and run €200–€900/month for typical SMB volumes. We pre-quote the upper bound before the pilot starts and bill them at cost.

How long is the ongoing service contract?

12 months minimum after the pilot, then month-to-month with 30-day notice. The minimum exists because the agent needs 60-90 days of tuning to reach steady state — anything shorter is not a fair test for either side.

Can we own the agent and fire you?

Yes. The "we paid for it once" hand-off is in our manifesto and in the contract: system prompts, integration credentials, architecture document, and replayable conversation log are yours from Day 14. You can keep running the agent on your own Anthropic / OpenAI keys and never speak to us again.

Why is Grow2.ai pricing higher than Eastern European market norms?

We deliver Western European outcomes: contracted KPI, named engineers, audit-grade infrastructure, and a hand-off package that survives our absence. Our fees reflect the value we move, not the cost of our hours.

Drawing G2-016 · Pricing scheduleSheet 04 / 04

One pilot. One number in the contract. One bill at a time.

Schedule of rates · effective Q3 2026UAH · EUR · USD on request

Doc — G2-PRICE-2026Q3

Validity — 90 days

Currencies — UAH · EUR · USD

Pilot SLA — 14 days, fixed

Hidden fees — None.

Schedule

G2-PR

Drawn 2026-04-01

How we charge

Two prices, written down. No volume discounts you have to ask for.

A fixed fourteen-day pilot to prove the number in the contract. Then a transparent monthly fee that scales with the value the agent ships, not with seat count or token spend. We write the KPI before we send an invoice.

§ 01Schedule of rates

▸ Begin here · 87% convert to ongoing

Pilot

€8,400 fixed

Fourteen days, calendar. One module wired into your stack, your KPI written into the contract on day one. If we miss the number, you don't pay the ongoing fee.

14 days — Day 0 brief → Day 14 hand-off
1 module from the catalog (M-01 to M-06)
Up to 4 channel integrations (incl. your CRM/PMS/calendar)
2 named engineers, one of them in your Slack
KPI in the contract — measured rolling 30 days
Includes tone workshop, shadow week, hand-off doc

▸ Commission a pilot

After Day 14 · monthly

Ongoing

€2,800–4,800 / mo

Same engineers. Same module. Same KPI under measurement, monthly. We re-tune the agent, ship improvements, and review the number with you on a fixed cadence.

Module ops — error budget, retries, escalations
Tuning — one shipped change per fortnight, minimum
KPI dashboard — readable, auditable, shared
Review cadence — weekly (90d), then monthly
Includes infra, model spend, on-call rota
Cancellable with 30-day notice

▸ Module catalog

Optional add-ons

Extensions

à la carte

When the agent needs to grow into something more. Priced individually, after we've earned the right to scope them.

Additional module — €4,800 setup · added to ongoing
Languages 4+ — €600 / language / setup
Custom integration — quoted from baseline
Voice channel (VOIP) — €1,200 setup · usage at cost
Compliance package (HIPAA-style, SOC 2 prep) — quoted
On-prem / EU-only model routing — quoted

▸ Quote request

§ 02Pilot economics — order of magnitudelive calculator

A rough working: enter your inbound volume, what a converted lead/booking is worth, and your current conversion rate. The calculator estimates the value the agent recovers in month two, and the payback on the pilot fee. No login, no email gate, calculations live in your browser.

Inputs · adjust to your business

Your numbers

Inbound conversations / week

Avg. value of converted lead / booking (€)

Current conversion rate (%)

% lost to slow / no reply (%)

% of that loss the agent recovers (%)

▸ Defaults are conservative. They sit below the median across the four cases on file. Recovery rates between 45–65% are the typical observed band in months 2–6.

Estimated outcome · month 2 onward

What the agent recovers

Currently lost / month

€ 7,447

Recovered by agent / month

€ 4,096

Pilot fee · one time

€ 8,400

Ongoing · midpoint

€ 3,800 / mo

Estimated payback on pilot fee

8.9 weeks

Net contribution / month after ongoing

€ 296

Order-of-magnitude only. Real numbers come out of the Day 0 brief — your conversion rates, channels, KPI definition. Used cars, dental, B2B and STR each have a recovery curve we'll show you on the call.

§ 03What's not included — listed plainly

§ 03.AThings you pay for separately, at costPASS-THROUGH

Twilio / Telnyx — SMS, WhatsApp, voice. Billed at provider cost.
Channel-specific licensing — e.g. if your CRM charges per integration.
Translation services — for languages beyond the included set, at cost.
Storage beyond 25GB — at cloud-provider rate, no markup.

▸ We forward the invoice. You pay the provider directly when possible.

§ 03.BThings we won't doEXCLUSIONS

Black-box outputs. Every conversation is auditable. If your industry can't, we walk.
Race-to-the-bottom procurement. We don't do RFPs we didn't help shape.
Fake-human chatbots. Guests, patients and prospects are told they're talking to an agent.
Open-ended retainers. Every month is paid against a measurable KPI.

§ 04Frequently asked — pricing edition

Q-01What if we don't hit the KPI?+

If we miss the contracted KPI by Day 30 (rolling 30-day measurement), you owe the pilot fee, not the ongoing fee. We then have the option to extend the calibration period at our cost, or we walk away. To date, four pilots out of thirty-one missed at Day 30; three were recovered by Day 60; one we walked away from in 2023 and refunded the pilot fee in full.

Q-02Why not charge per conversation, like other vendors?+

Because the agent's job is to send fewer, better messages — not more. Per-conversation pricing rewards us for talking more, which is exactly the wrong incentive. Our pricing rewards us for hitting your KPI, which is exactly the right one.

Q-03Are there volume discounts?+

Yes, but they're written into the schedule above (multi-module rates) rather than negotiated. We don't reward shouting. If you'd like more than two modules, we'll quote a combined rate that reflects the shared infrastructure — typically 15-20% lower than buying them individually.

Q-04Can we self-host the model?+

Yes — under the on-prem / EU-only routing add-on. We support routing to Anthropic's EU endpoints, Azure OpenAI EU regions, or self-hosted Llama 3.1 70B / Qwen 2.5 in your VPC. Quoted per environment; expect a 4-6 week setup uplift over the standard pilot.

Q-05Do you ever turn down work?+

Often. If we can't see a credible KPI, if the scope feels like a chatbot toy rather than a daemon, if the integration surface is closed, or if the team isn't around to do the tone work — we'll say no. We turned down four engagements last year on those grounds.

Q-06Can we pay in UAH? In USD? In EUR?+

Yes — pricing here is in EUR for legibility, but invoices are issued in your local currency at the contracted rate. Ukrainian clients pay UAH at NBU mid-rate. EU clients pay EUR. US/UK clients pay USD/GBP. All published prices are net of VAT.

Q-07What's the cancellation clause?+

Thirty days' notice on ongoing service, in writing. We'll provide a hand-off package (architecture diagrams, prompt files, integration credentials) within those thirty days. We've never made a client repurchase what they already paid us to build.

Numbers add up? Let's draw your contract.

A 30-minute call, a draft KPI, a fixed fee. The pilot starts the Monday after we agree on the number.

▸ Commission a pilot